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IRCTC e-Catering - Book Food and get it Delivered on your Seat

What is IRCTC e-catering?

With IRCTC e-catering, you can book food that gets delivered to your seat or berth. You can also order pizza, a burger for your train seat. At present, the e-catering service is available at more than 350 Railway stations. This facility can be availed by passengers of all trains (including Rajdhani/Shatabdi etc.) originating, stopping, terminating at any stations where services are available. Even the passengers with a waitlisted ticket can book meals through e-catering on phone & SMS. However, the delivery will only be done when the passenger's waitlisted ticket is confirmed at the time of chart preparation.
There is a minimum booking amount below which order will not be accepted. Some Vendors have specified a minimum booking amount. This amount varies from vendor to vendor and location to location.

IRCTC e-Catering Food on Track

e-catering service has been started by IRCTC exclusively for passengers traveling in trains where they can book preferred meal through the following modes:
  1. Online - through the website address www.ecatering.irctc.co.in
  2. Mobile app - through 'food on track' app, which can be downloaded on Android/IOS phones.
  3. Call - by making a call on 1323
  4. SMS - by typing MEAL and sending to 139.

IRCTC has announced that meal options in Rajdhani and Shatabdi trains will be optional. It is likely to start on June 15, 2017. As usually in longer distances train, passengers are charged for catering services and are served snacks, breakfast, and dinner. It will boost e-catering, allowing passengers to order food of their choice.

Steps to book meals through the website

Passengers having valid reservation ticket can book the meal through the website by following the below steps:
  1. Open www.ecatering.irctc.co.in,
  2. There is a search option by Station, PNR, and train.
  3. Select search by PNR and enter the PNR no. and click search.
  4. Stations list shall appear/display in the drop-down menu. Select the station at which meal is to be delivered (If the search is done by train name or station name, the system will ask your PNR for verification purposes before confirming the booking)
  5. Now IRCTC e-catering menu will open along with item prices.
  6. Select the vendor and then select the meals of your choice.
  7. Select the mode of payment, i.e., Cash on Delivery or prepaid (online payment).
  8. After payment, your order will be placed and confirmed.

Steps to book food through phone

  1. Call on number 1323.
  2. Inform your train, seat, and meal details.
  3. The call center executive will confirm your booking.
  4. Make the payment on delivery.

Steps to book meal through SMS

The passenger may book an e-catering service for waitlisted as well as a confirmed ticket through the below steps:
  1. Send an SMS as MEAL to 139.
  2. Once the SMS is sent, the call center executive shall call you to take orders.
  3. After placing an order, you will be informed of the confirmed booking through SMS and email.
  4. Make the payment at delivery.

Steps to book meals through the Mobile Application "Food on Track."

  1. Download the Mobile App Food on Track from the Google Play Store.
  2. There is a search option by Station, PNR, and train.
  3. Select search by PNR and enter the PNR no. and click search.
  4. Stations list shall appear/display in the drop-down menu. Select the station at which meal is to be delivered (If the search is done by train name or station name, the system will ask your PNR for verification purposes before confirming the booking)
  5. Now IRCTC e-catering menu will open along with item prices.
  6. Select the vendor and then select the meals of your choice.
  7. Select the mode of payment, i.e., Cash on Delivery or prepaid (online payment).
  8. After payment, your order will be placed and confirmed.

Order confirmation process

  1. After completion of the transaction, SMS and email will be generated and sent to you and the vendor.
  2. The SMS and email shall have the details of the order.
  3. You will also get an SMS OTP (One Time Password), which will be used for verification by the vendor on the mobile application at the delivery of the meal.
  4. An email shall also be sent to you 24 hours before the scheduled delivery time at the station.
  5. You may get another SMS and email two hours before the scheduled delivery time at the station for convenience.

Payment Options

Payment options available for making a booking are as under:-
  1. Website - Prepaid & Cash on Delivery (COD)
  2. Mobile App - Prepaid & Cash on Delivery (COD)
  3. On-Call -Cash on Delivery (COD)
  4. SMS - Cash on Delivery (COD)

How to cancel an order?

You may cancel the confirmed meal booked online two hours before the scheduled delivery of the meal. thereafter, no cancellation is permitted. The refund process shall take at least 3 days from the date of cancellation, excluding the date of cancellation.

What if my train gets delayed, Will I get booked meal?

Yes, in such case, the train shall be monitored, and food will be delivered if the train reaches the delivery station within service timing, i.e., between 0600-2200 hrs. However, if you want, you can cancel the meal. But if a train is running late and reaches the meal delivery station beyond the service time, i.e., within 2200-0600 hrs, the delivery of a meal is not guaranteed by IRCTC e-catering. In such a case, if food is not delivered to you, a full refund shall be made after deducting bank charges.

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